Terms and conditions

Contract between the parties:

LVP IMPORT EXPORT SRL

CUI: 51284756

Registrul Comerțului: J2025010335005

Sos. Snagov 104 J, Sat Snagov , Judet Ilfov, Romania

SITE / DOMAIN:
- all information on the SITE that can be visited, viewed or otherwise accessed by using digital equipment;
- the content of any newsletter or e-mail sent to its USERS or CLIENTS by DISCOUNTMIX by electronic means and/or any other available means of communication;
- any information communicated by any means by an employee of DISCOUNTMIX to the USER or CLIENT, according to the contact information, specified or not by him;
- information related to products, services and / or tariffs practiced by DISCOUNTMIX in a certain period;
- information related to products, services and / or tariffs practiced by a third party with whom DISCOUNTMIX has concluded partnership contracts, in a certain period;
- data relating to DISCOUNTMIX, or other privileged data thereof.
SERVICE - the electronic commerce service conducted exclusively on the publicly available portions of the SITE, in order to allow the CLIENT to contract products and / or services using exclusively electronic means, including other means of distance communication (i.e. telephone).
USER - The natural or legal person of public or private law who has or obtains access to the CONTENT, through any means of communication (electronic, telephone, etc.) or based on a user agreement between DISCOUNTMIX and him.
ACCOUNT - the set consisting of an e-mail address and a password that allow a single USER access to restricted areas of the SITE through which access to the SERVICE is made.
CLIENT - The natural or legal person of public or private law who has or obtains access to the CONTENT and SERVICE, by any means (electronic, telephone, etc.) or based on a user agreement between DISCOUNTMIX and him, or the natural or legal person who benefits from the products and / or services offered by DISCOUNTMIX and purchased by him by using the DOCUMENT SERVICE
- these Terms and Conditions
NEWSLETTER / NEWSLETTER - means of periodical information, exclusively electronic, on products, services and / or promotions carried out by DISCOUNTMIX in a certain period, without any commitment from DISCOUNTMIX with reference to the information contained therein.
TRANSACTION – collection or reimbursement of an amount resulting from the sale of a product / service by DISCOUNTMIX to the Customer regardless of the delivery method.
DISTANCE CONTRACT - according to the definition contained in O.U.G (Government Emergency Ordinance) nr. 34/2014. 1.

GENERAL POLICY
This document establishes the terms and conditions of use of the site / content / service by the user or client, if he does not have another valid user agreement concluded between DISCOUNTMIX and him.
1. a. Access to the service is made exclusively by accessing the public website www.discountmix.ro.
1. b. The use, including but not limited to accessing, visiting and viewing, the content / service, implies the adherence of the user or client to these terms and conditions unless the respective content does not have distinctly formulated conditions of use.
1. c. By using the site / contentThe User or Customer is solely responsible for all activities arising from its use. He is also liable for any material, intellectual or electronic damages or of any other nature caused to the site, content, service, DISCOUNTMIX or any third party with whom DISCOUNTMIX has concluded contracts, in accordance with the Romanian legislation in force.
1. d. If the User or Customer does not agree and/or does not accept and/or revokes his/her acceptance of the document:
1.d.1. It renounces access to the service, other services offered by DISCOUNTMIX through the site, receiving newsletters and / or communications from DISCOUNTMIX of any nature (electronic, telephone, etc.), without any subsequent guarantee from DISCOUNTMIX.
1.d.2. DISCOUNTMIX will delete all data referring to it from its database, without any subsequent obligation of one party to the other or without any party being able to claim damages from the other.
1. e. The Customer / User may return at any time to his decision to agree and / or accept the document, in the form in which it will be available at that time.
1.f. In order to exercise the right provided in art. 1.4, he/she may contact DISCOUNTMIX, or use the links in the content received from DISCOUNTMIX intended for this purpose.
1. g. The Client cannot revoke the agreement expressed in favor of the document during the performance of a Contract, or until he pays the equivalent value of all Contracts not honored to DISCOUNTMIX.
1. h. If the Customer has paid the equivalent value of all Contracts not honored to DISCOUNTMIX and revokes his agreement expressed in favor of the document during the period of an Order, DISCOUNTMIX will cancel his Order without any subsequent obligation of any party to the other or without any party being able to claim damages from the other.

2. Content
2.a. The informational/imaging content presented on the DISCOUNTMIX website IS the intellectual property of DISCOUNTMIX.
2.b. The Customer / User is not allowed to copy, transfer, modify and / or otherwise alter, use, link to, expose, include any content in any context other than the original intended by DISCOUNTMIX, include any content outside the DISCOUNTMIX site, remove the signs that signify the copyright of DISCOUNTMIX on the content as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the content, except with the express consent of DISCOUNTMIX.

2.c. Any content to which the User or Client has and/or obtains access by any means, is subject to the document, if the content is not accompanied by a specific and valid user agreement concluded between DISCOUNTMIX and him, and without any implicit or express guarantee formulated by DISCOUNTMIX with reference to that content.
2. d. The Customer / User may copy, transfer and / or use content only for personal or non-commercial purposes, only if they do not conflict with the provisions of the document.
2. e. Where DISCOUNTMIX gives the Customer / User the right to use in the form described in a separate user agreement, certain content, to which the User has or obtains access as a result of this agreement, this right extends only to that or those contents defined in the agreement, only for the period of its existence or these contents on the site or for the period defined in the agreement, according to the conditions defined in the agreement, if they exist and do not represent a contractual commitment from DISCOUNTMIX for that User, Client or any other third party who has/obtains access to this transferred content, by any means and who could be or is prejudiced in any way from this content, during or after the expiration of the user agreement.
2. f. No content transmitted to the User or Client by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and/or viewing does not constitute a contractual obligation on the part of DISCOUNTMIX and/or of the DISCOUNTMIX employee who mediated the transfer of content, if any, to that content.
2. g. Any use of the content for purposes other than those expressly permitted by the document or by the accompanying User Agreement, if any, is prohibited.

3. Contact
3.a. DISCOUNTMIX publishes on the site complete and correct data of identification and contact by the Client or User.
3. b. By using the contact form or the service present on the site, the User or Client allows DISCOUNTMIX to contact him by any available means, including electronic means.
3. c. Partially or fully filling in the contact form and sending it does not represent in any way a commitment from DISCOUNTMIX to contact the User or Client.
3. d. Accessing the site, using the information presented therein, visiting the pages or sending e-mails or notifications addressed to DISCOUNTMIX is done electronically, by telephone, or any other means of communication available to the User or Client and DISCOUNTMIX, thus considering that he agrees to receive notifications from DISCOUNTMIX electronically and / or by telephone, including communications by e-mail or announcements on the site.
3. e. DISCOUNTMIX reserves the right not to respond to all requests of any nature, received by any means of communication (electronic, telephone, etc.).

4. Newsletter/Newsletter
4.a. Receiving the newsletter implies the completion of a form by the User or Customer and the unconditional acceptance of the document, if he has not already expressed this agreement.
4. b. The data taken from the User or Client for the purpose of sending the newsletter can and will be used by DISCOUNTMIX within the limits of the Privacy Policy.
4. c. Renouncing the receipt of the newsletter by the User or Customer can be done at any time:
4.c.1. Using the specially designated link within any newsletter received.
4. c. 2. By modifying his acceptance to receive the newsletter and using pages in restricted areas, by usingaccount rearing.
4. c. 3. By contacting DISCOUNTMIX, according to the contact information, and without any subsequent obligation of any party to the other or without any party being able to claim damages from the other.
4. d. Waiving the receipt of the newsletter does not imply waiving the acceptance given for the document.
4. e. DISCOUNTMIX reserves the right to select the persons to whom it will send the newsletter as well as the right to remove from its database any User or Client who has previously expressed consent to receive the newsletter, without any subsequent commitment from DISCOUNTMIX, or any prior notification thereof.
4. f. DISCOUNTMIX will not include in its newsletters sent to the User or Client, any other advertising material in the form of content referring to any third party that is not a partner of DISCOUNTMIX, at the time of sending the newsletter.

5. Online
sales policy 5. a. Access to the service is allowed to any user who owns or creates an account.5.
b. In order to be allowed access to the service, the User will have to accept the provisions of the document.
5. c. DISCOUNTMIX may limit the client's access to the service, depending on his previous behavior.
5. d. It is forbidden to share an account between several clients.
5. e. If such accesses are discovered, DISCOUNTMIX reserves the right to cancel or suspend the client's access to content or service.

6. Products offered by DISCOUNTMIX
6.a The products sold through www.discountmix.ro are new, in the original packaging and at the time of delivery are accompanied by the fiscal invoice and return form, according to the legislation in force. Products and services are offered in compliance with the provisions of this document and within the limit of available stock. For this reason, DISCOUNTMIX assumes the right not to honor a certain order if that product is no longer found in the current offer of DISCOUNTMIX.
6. b The prices presented include VAT (21%) and do not include delivery costs, unless expressly specified on the site. The purchase price printed on the invoice will be the same as that set by the DISCOUNTMIX customer advisor at the time of confirming the order as a firm order.
6.c Even if, despite our efforts, a small number of products may have wrong prices on the site, erroneously set by our software application, it is always considered the final price accepted by the client during discussions with DISCOUNTMIX client consultants. If the real price of the product is higher than the price displayed on the site, our sales consultants are entitled to satisfy your request to deliver the product at the price published on the site, only to the extent that we will be able to do so, as you are entitled to refuse that order. If the actual price is lower than the price published on the site, and you have paid the price in advance, the difference will be returned to you as mutually agreed, but no later than 30 days from the date of receipt of the product.
6.d DISCOUNTMIX no gives no warranty, express or implied, regarding including, but not limited to, the operation of this site, the information, the correctness of the descriptions, the updating of the content, the products on the site and their suitability for a particular purpose. Users expressly agree that the use of this site and the purchase of related products or services is at their own risk, the only derogation representing the obligation of DISCOUNTMIX to grant users the right to unilaterally terminate the contract according to the legislation in force, right detailed below in this document. The images published on the site are by way of example, and the delivered products may differ from the images presented in any way (color, accessories, appearance, etc.).

7. Validity of
offers 7.a. DISCOUNTMIX reserves the right to change the tariffs charged for products and / or services available on the site without prior notice to the User or Customer.
7. b. The purchase price of products and services is the one from the moment of issuing the order, within the limit of available stock.
7. c. The purchase price of promotional products and services is the one from the moment of issuing the order, within the limit of the available stock and / or of the promotional period, if it is defined.
7. d. The purchase price of products or services from an issued order cannot change at a time after its issuance except with the agreement of the parties.
7. e. The purchase price of products and / or services in an honored contract cannot be changed.
7. f. The customer may renounce the products and services purchased by order, only during the period of time between issuing the order and transforming it into a contract, only if the payment method chosen by him is refund.
7. g. The customer may renounce the products and / or services purchased by contract, according to art. 13.7.
h. Promotions and discounts apply only during the period mentioned on the promotional materials, and prices are calculated according to the conditions stipulated therein.
7. I. In case of returning products under promotion: If by removing a product / products the conditions stipulated on the promotional materials are no longer observed, the price of the product / products remaining in the order is calculated without applying the promotion!

8. Order online
8.a. The customer can place orders for products sold at a certain time, exclusively on the site.
8.b. By completing the order, the Customer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true at the time of placing the order, referred to in this document as the order issued.
8. c. By completing the order, the Customer agrees that DISCOUNTMIX may contact him/her, for the following purposes / situations, by any means available / agreed by DISCOUNTMIX, depending on the purpose / situation:
8.c.1. Validation of product availability and quantities purchased by the Customer.
8. c. 2. Validation by the Customer of the value of the order made, according to art. 8.c.1, and including, depending on the situation, other value-added services (i.e. transport, etc.)
8.c.3. Joint establishment agreement to the delivery details of the products.
8. d. DISCOUNTMIX may automatically terminate the order made by the Customer, without any subsequent obligation of any party to the other or without any party being able to claim damages from the other, in the following cases:
8.d.1. The data provided by the Customer on the site are incomplete or incorrect
8. d. 2. The Client's activity on the site may and/or produce damages of any nature on the part of DISCOUNTMIX and/or its
partners 8.d.3. without any justification.
8.e. The customer can cancel an order made when contacted according to 8.c.8.e.
From the moment the Customer validates the value of the order made or when DISCOUNTMIX informs the Customer about his validated order, his order becomes a Distance Contract, thus applying the definitions contained in O.U.G (Government Emergency Ordinance) no. 34/2014, referred to in this document as the Contract, to which are attached, but not limited to, these Terms and Conditions.
8. f. The delivery details of the products, including but not limited to the time required for delivery, do not constitute a contractual obligation on the part of DISCOUNTMIX, without any party being able to claim damages from the other, if any party may be or is prejudiced in any way as a result of their violation.
8. g. If a Client modifies his/her personal data, using the forms available on the site, all ongoing contracts existing at that time, keep their data defined/accepted by the Client before the time of the change.
8. h. It is allowed to use only one voucher by the Customer per order made online. The use of several vouchers will lead to the cancellation of the order by DISCOUNTMIX representatives.
8. I. The order taking schedule is Monday to Friday between 10.00 – 17.00, delivery will be made from Monday to Friday between 09.00 – 18.00, Saturday 09.00 – 14.00.



9. Payment of products
10. a The ordered products must be paid in full, otherwise the delivery will not be made. Payment of products ordered from www.discountmix.ro website according to these "Terms and Conditions" can be made in advance or upon delivery of products
10. Delivery 11.a Delivery
of products will be made anywhere in the country, within 48h. If delivery is not successful within the mentioned deadline, you will be contacted by phone.
DISCOUNTMIX reserves the right to confirm orders before honoring them by contacting customers.
The delivery cost is 20 lei. Delivery is made by express courier, the tariff being valid for any locality in Romania.

11.b If the customer is not found at the mentioned address, within the mutually agreed time interval, our courier will return once again after managing to contact him, after which the order will be canceled and the product returned to the DISCOUNTMIX headquarters, the customer will bear the costs of a new delivery, regardless of the value of the ordered products. The delivery address of the product will be confirmed together with the DISCOUNTMIX customer advisor, only in writing by email.
In the case of customers who have refused deliveries in their order history, DISCOUNTMIX reserves the right not to ship subsequent orders until after their advance payment has been made.

11. c. The reception of the products represents the customer's acceptance that the products have arrived in good condition If the product has manufacturing defects, the customer is obliged to notify us on the email address within 24 hours of receiving the package contact@discountmix.ro.In case of failure to announce the product is considered worn. The invoice constitutes a sale/purchase contract according to the Romanian legislation in force. The customer expresses his explicit agreement when signing the invoice that he has received the product(s) that is (are) in accordance with the order and its needs.

11.d DISCOUNTMIX reserves the right to delay or cancel deliveries of ordered products if they cannot be honored for reasons independent of DISCOUNTMIX which include: fires, explosions, floods, epidemics, strikes, governmental actions, wars, acts of terrorism, protests, riots, civil disturbances or other impediments of force majeure according to the usages of Romanian law.
11. e. The maximum amount of damages that can be paid by DISCOUNTMIX to any customer in case of non-delivery or improper delivery is the value of the amount collected by DISCOUNTMIX from this client.

12. Return of products
12.a. The DISCOUNTMIX customer can return the products purchased through a Contract, in the following situations:
12.a.1. Product that does not conform to the specifications on the site
12.a.2. Packages showing severe
damage 12.a.3. Products that have been wrongly delivered
12.a.4. "The consumer has the right to unilaterally terminate the distance contract, without penalties and without invoking a reason, within 14 calendar days from the receipt of the product or, in the case of services, from the conclusion of the contract. The only costs that may be borne by the consumer are the direct costs of returning the products" according to O.U.G (Government Emergency Ordinance) nr. 34/2014, for individuals who purchase products from sites, using distance communication techniques, applying the definitions contained in O.U.G (Government Emergency Ordinance) no. 34/2014. 12.
b. The DISCOUNTMIX client cannot return the products purchased through a Contract, and/or cannot claim any other damages/compensations, for the following purposes or situations:
12.b.1. Replacing the purchased product with another product with other specifications or of a different type, except for the situation provided in art. 13.A.4.
12. B.2. The request for return in case of art. 13.a.2 or 13.a.3 caused by any situation referred to on - has a dispatch date exceeding the period of 14 calendar days provided for in accordance with Article 13., on the working day following the date of the honored contract.
- In case of returning the product with one of the declared causes, the returned product is not in the same condition in which it was delivered (in the original packaging with all intact labels and accompanying documents)